Some sales people think using email to sell everything is the best idea. But the truth it is not. It is not a good idea to replace calls with emails when contacting with a potential client. Some people use email to sell products, to avoid the humiliation of rejection. Also the major disadvantage of taking this approach is that there can be a possibility of not getting an email while awaiting a transaction related to a sales process.
More than seventy five percent of the businesses today have replaced calls with emails, and in the process has lost the personal touch. The reason why businesses do this is that feel awkward to face rejection when speaking directly to the customer. It hurts less to hear a no though an email. Some people get tired of hearing the voicemails repeatedly. They think it’s a better idea to switch to emails.
When trying to sell products or services to a new client, it is not possible to gain customer’s trust through an email, which makes the foundation of a long-term relationship, weak. Some well to do firms, think that they are recognized in the market but they forget that there are strict spam filters installed, these firms take the risk of sending introductory emails to potential customer. There are very little chances that the customer will receive the email and will read it. But when calling a potential customer, there is a higher probability of the customer receiving the call and all the resources invested will be put good use.
If the company still thinks that sending emails to clients is the best approach, some points should be taken care of. The introductory email contains introduction about the company, brief information about the products and services they offer and information about method of purchase and contact. All the information included in the email should give the impression to the reader that the company is interested in benefiting the customer and not themselves.
The introductory email should sound like it’s trying to solve the problems and try to build a strong relationship with the prospective customer. For this the targeted people should be thoroughly studied in order to understand their shortcomings and what wonders they would expect from a particular product. In the first time itself; do not mention that the company and the client is a good match for each other. Sales pitches should be repelled completely.
Don’t put the company’s name in the heading of the email. When the company’s name is included in the heading, the customer gets the impression that profit of the company is its top priority and not interest of the customer. It’s a good marketing strategy to include the name of the product being sold, features of the product and how it can solve the problem of the reader. The subject should tell it all, and should also catch the attention in the first glance itself.
Its best to start emailing the customer after the foundation of a strong long-term relationship is laid first. At first the customers should be personally approached. Later when the customer’s trust is gained, further dealings can be done through emails. Emails should only act as a back up method of communicating. Take care that word like “we” should be avoided and replaced with the word “you”. The customer feels that he is being directly referred too.
There should be no negativity in the matter. This sets the mind of the customer in a negative mood and he will actually get the opposite message. For example, instead of writing ‘We don’t sell low quality products’, write ‘We sell high quality products’. Don’t condition the customer. This creates a pressure on the customer and they will start to avoid any calls and emails from the company.
Emails can be used during difficult times. Suppose some soreness erupted between the parties or at least from the side of the customer, emails written with polite and gentle words can melt the toughness and can open up good terms again. The best thing is to stop using email as the only way of communicating, completely. Companies that directly reach out to clients reflect higher level of confidence and create a good impression on new customers.
Doing Research on Marketing
Research on marketing is essential to understand the pattern of marketing. This is possible by searching existing knowledge related to business marketing. It is a form of business research, business-to-business marketing research and business marketing research. Marketing research is done in many forms and all these forms are known as problem-identification research.
Research in advertising is done to determine the copy testing of advertisements. It is also used to know the efficiency of ads placed in any medium, the customer attention it gets, the message it delivers and how it motivates the customers to buy the product. Commercial eye tracking is done to understand the visual behavior of the customer. Ads, websites, etc., are analyzed for this. Before an advertisement is released in the market, its performance can be forecasted with the help of copy testing which takes consumer’s level of attention, motivation, brand liking, and entertainment into consideration.
When a customer buys something online he analyses it in order to make the decision, this one of the criteria on which consumer decision research is done. Interviews and surveys can be done to understand consumer’s level of satisfaction, which is known as customer satisfaction studies. The demographic and psychology of the people of a particular geographical region can be studied with the help of segmentation research.
When analyzing is to be done about brand recognition, brand performance, brand preference and awareness, ad tracking is done. A favorite brand can be recognized with the help of brand equity research. Tests are conducted so as to determine what customer thinks about a brand or a product and it is specifically known as brand name testing. The demand of a product can be understood by demand estimation. After the demand of the product is taken care of, the quality should be checked from time to time. Appointing mystery shoppers who is usually an employee of the market research firm does this. He buys goods through a salesperson and notes down the whole experience. This procedure can be used to do research about rival companies’ products.
Before practical application of a concept, concept testing should be done which tells whether the targeted audience will like the idea or not. Test marketing is done by introducing a product in small numbers in the market and observing the sales, after which the product is launched on a large-scale. After the initial phase, when the company thinks of increasing the price of the product, price elasticity testing should be carried out which shows customer reaction to price fluctuations. Distribution channel audits are conducted to understand the attitudes of retailers and distributors towards specific products and brands.
The more tech savvy form of marketing research is Internet strategic intelligence. The likes and dislikes of the customers can be directly known with the help of chats, blogs and forums. Online panels are a group of experts who accept the marketing research done online.
All the researches that are carried out can be classified as primary research, which gathers original research, and secondary research, which is based on a primary research and information published by other resources. Secondary research costs less as research is done on already researched data, but the result isn’t efficient.
The research designs used by marketing research are either based on questioning or are based on observations. Quantitative marketing research and qualitative marketing research are based on questioning. Quantitative marketing research is done to derive conclusions like questionnaires forms and survey. The number of respondents involved is high. Qualitative marketing research is done to understand something like in-depth interviews and projective techniques.
Marketing research based on observations is called experimental technique and ethnographic studies. Test markets and purchase laboratories are examples of experimental techniques. The quantity measured is determined by understanding the factors that are responsible for the success of a product and then one or some of the factors are changed and the result is observed. In ethnographic studies observations are done longitudinally or done at several instances of time or cross-sectional, or done at only a particular time.
Research on marketing is similar to exit polling in politics. The market is studied from different angles, at different time, and under different circumstances.
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